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The Claim Form and panel of Appointed Assessors for both ElderShield and MyCare are the same. You only need to complete the Claim Form once.
If you are currently unable to perform three or more activities of daily living (washing, dressing, feeding, toileting, transferring and mobility), please follow the three simple steps below to make a claim.
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Print a copy of the Claim Form and list of Appointed Assessors*
Alternatively, you may obtain copies from our Customer Service Centre at: 4 Shenton Way SGX Centre 2 #01-01, Singapore 068807.
Or call our Customer Service Hotline on 6827 7788 to receive copies through the post.
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Complete the Claim Form as best you can
If you are unable to do so, please ask an immediate family member or caregiver to complete it for you. If you still need help, you can contact our Customer Service Hotline on 6827 7788.
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Make an appointment with an Appointed Assessor for your severe disability assessment
You will have to:
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Pay $25 if the assessment is done at the Assessor’s clinic |
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Pay $100 if a house call is required |
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Bring the completed Claim Form and any available medical records and/or Inpatient Discharge Summary that you have |
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Bring your medicine (if possible). |
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The Assessor will send the completed Claim Form together with the results of the severe disability assessment to your insurer for processing.
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* To print the Claim Form and list of Appointed Assessors, you will need to have Adobe Acrobat Reader installed on your computer. |
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Important Notes
The policy is underwritten by Aviva Ltd.
This is published for general information only and does not have regard to the specific investment objectives, financial situation and the particular needs of any specific person. A product summary in relation to MyCare is available and may be obtained from Aviva Ltd and the participating distributors’ offices. You should read the product summary before deciding whether to purchase the policy.
You may wish to seek advice from a financial adviser before making a commitment to purchase the product. In the event that you choose not to seek advice from a financial adviser, you should consider whether the product in question is suitable for you. Buying a life insurance policy is a long-term commitment and an early termination of the policy usually involves high costs. This is not a contract of insurance. Full details of the standard terms and conditions of this plan can be found in the relevant policy contract. Information is correct at time of publishing. |
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